Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@alverynlondon.com. Please note that returns will need to be sent to the following address:

Alveryn London Kreekstraat 14 3295 GH 's-Gravendeel Netherlands

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@alverynlondon.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products (special orders or personalised items) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your right to cancel (UK customers)

If you are a consumer based in the United Kingdom, you have a legal right to cancel your order within 14 days of receiving your item, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right applies in addition to our 30-day return policy above, and applies even to discounted or sale items — it does not apply to custom or personalised products made to your specification.

To exercise this right, notify us within 14 days of receipt via Info@alverynlondon.com. You then have a further 14 days to send the item back to us. The item must be returned unused, with tags, and in its original packaging where possible, together with proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund has been approved. If approved, you'll be automatically refunded via your original payment method within 10 business days.

If you are exercising your statutory 14-day right to cancel as a UK consumer, we will refund you within 14 days of receiving the returned item back (or, if earlier, proof that you have sent it back), in line with the Consumer Contracts Regulations 2013.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at Info@alverynlondon.com.